Shipping policy

Last updated: September 28, 2026

At Party Sound, we aim to make your shopping experience simple and transparent.

1. Shipping destinations

We currently ship to selected addresses in:

Spain
United States
UE

Availability may vary depending on the product and destination.

If shipping to your location is not available at checkout, please contact us at partysound.contact@gmail.com.

2. Processing time

Orders are normally processed and prepared for shipment within 1–3 business days after payment has been successfully received.

During periods of high demand, promotions, holidays, or unforeseen circumstances, processing may take longer.

3. Estimated delivery time

Our estimated delivery time is generally:

7–14 business days

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Actual delivery times may vary due to factors including:

Carrier delays.
Customs procedures.
Weather.
Public holidays.
Incorrect or incomplete delivery information.
High order volumes.
Circumstances outside our reasonable control.

4. Tracking

Where available, tracking information will be provided once the order has been shipped.

Tracking information may take several business days to become active after the package has been dispatched.

5. Delayed orders

If your order has not arrived within a reasonable period after the estimated delivery window, please contact us at:

partysound.contact@gmail.com

We will review the shipment status and assist you.

For customers in the European Union, mandatory consumer rights relating to delivery remain applicable.

6. Customs, duties, and import charges

For international orders, customs duties, import taxes, or other charges may apply depending on the destination and applicable law.

Where such charges are imposed by the destination country and are legally payable by the customer, they may be the customer's responsibility unless otherwise stated at checkout.

We recommend checking your country's applicable import rules before placing an international order.

7. Incorrect shipping information

Customers are responsible for providing an accurate and complete delivery address.

If an order cannot be delivered because an incorrect or incomplete address was provided, please contact us at partysound.contact@gmail.com as soon as possible.

We will make reasonable efforts to assist with the situation.

8. Third-party fulfillment

Some Party Sound products may be shipped directly by third-party suppliers or fulfillment partners.

As a result, the shipping origin shown on the package may differ from the customer's country.

9. Lost or damaged packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and product where possible.

If a package is confirmed to have been lost in transit, we will investigate the shipment and provide an appropriate solution in accordance with applicable law.

For customers in the European Union, the seller remains responsible for the goods until they are received by the consumer, except where the consumer independently arranged the delivery.